Dhaka Office:

House- 6/2, (Level: 4 & 6) Kazi Nazrul Islam Road,,
Block- F, Lalmatia Housing Estate, Dhaka – 1207.
Tel: +88 (02)58153968, 58153970, 8100489
Fax: +8100490
email: info@ibcs-primax.com

UK - London Office:

Keeley House,
22-30 Keeley Road,
Croydon,CR0 1TE
Mob: +44 (0) 7878 481743
Tel: +44 (0) 208 6889794
Fax: +44 (0) 208 7112005

Support and Maintenance

In today’s economic world, business systems now encompass a huge spectrum of activities to perform within the limited time and logistics. From the traditional ‘back office’ systems like accounts, payroll, etc. to direct operations, sales and customer services, etc. fall under the day to day operations of a modern business entity. Further the introduction of ERP applications that span across the complete business process workflow of an enterprise to the specialized CRM applications; IT processes and services face the continuous challenge of supporting, maintaining and upgrading the systems.

To cater all the above challenges and services, IBCS-PRIMAX provides different models of professional support services. These services include - using the appropriate combination of on-shore/on-site, near-shore and off-shore models with emphasis on service management. Client 'Technical Assistance Request' (TAR), 'Change Requests' (CR) and the underlying service level agreement (SLA) are implemented under our support models or integrated into the IBCS-PRIMAX’s iSupportNow web based ticketing application.

IBCS-PRIMAX’s support infrastructure:

  • 24 x 7 onsite help desk
  • 24 x 7 support center located at Dhaka, Bangladesh
  • iSupportNow web based ticketing application that links end users to the help desk and support center
  • Flexible callout program based on time and labor
  • Customized application software support
  • Oracle ERP application support, maintenance and upgrade
  • Database backup, recovery, monitoring, maintenance and performance tuning
  • Application server support, maintenance, upgrading and performance tuning
  • Advisory support services on hardware, storage, networking
  • Hardware and software installation, maintenance, upgrading services

On-site & Remote DBA Support & Maintenance

Database Software Installation

  1. Validate the Hardware and Operating system
  2. Configure the OS files to meet database software requirements
  3. Install the Database Software
  4. Upgrade the Software
  5. Apply the Patches

Recovery Database

  1. Design backup procedure based on Application, Business and Storage
  2. Design Recovery procedure for faster Recovery
  3. Use RMAN/Customized Scripts for Oracle Database backup/recovery

Performance Tuning

  1. Identify and improve the performance of SQL and PL/SQL
  2. Improve Application response time
  3. Utilize 10g AWR/ASH/ADDM and Statspack reports to identify database bottlenecks.
  4. Utilize 10g Scheduler and Resources to optimize the database Jobs

Oracle Real Application Cluster

  1. Configure the Hardware for Oracle 10g/11g RAC setup
  2. Install and upgrade Oracle 10g/11g Clusterware and Oracle Database Software locally or on Shared Disks
  3. Create Database Instance on all RAC nodes
  4. Create Database using Oracle 10g/11g ASM, OCFS etc
  5. Configure Transparent Application Failover and Listener Load balancing
  6. Configure Services to provide High availability to the Applications

Oracle Data Guard/Standby

  1. Setup Physical as well Logical Dataguard configuration
  2. Configure Fast Start Failover
  3. Configure Single Node or Multi Node Dataguard setup for Oracle Real Application Cluster Setup
  4. Configure Dataguard Mode based on Application & Business requirements.

Oracle Advanced Replication

  1. Setup and Configure Oracle Advanced Replication
  2. Troubleshooting Replication problems

Oracle Apps (EBS) Support

  1. Install, configure and administer Oracle Application 11i/12.0
  2. Cloning using Rapidclone, Autoconfig and adadmin utility
  3. Upgrade Oracle 11i/R12
  4. Multi Node Implementation
  5. Patching Oracle Apps environment
  6. Customization updates
  7. User Access and System Administration
  8. Printer Configuration
  9. Design and Implement Backup and Recovery procedures
  10. Configure JVM and Jserv processes for Load Balancing
  11. Troubleshoot Concurrent Managers, Apache, and Jserv issues
  12. Optimize Database performance

Oracle Application Server10g Support

  1. Install, configure and administer Oracle Application Server
  2. Configure Cold Failover

Oracle 10g Grid Control

  1. Install and configure OMS to support Oracle 10g Grid Control monitoring
  2. Single or Mass deployment of Grid Agents
  3. Configure Grid Agent for Oracle, Sql Server, NetApp, EMC etc for unique Centralized monitoring
  4. Configure Alerts for OS, Database, Apps, Application Servers

Oracle WebLogic Server 10g R3/11g Support

  1. Install, Configure and Manage Oracle WebLogic Server 10gR3/11g
  2. Understand Deploying application on Oracle WebLogic Server 10g R3 /11g
  3. Configure JNDI, JMS, JDBC using Oracle WebLogic Server 10g R3/11g
  4. Understand basics of securing Oracle WebLogic Server 10g R3/11g
  5. Configure and Manage Cluster using Oracle WebLogic Server 10g R3/11g

Visitor Hits

mod_vvisit_counter mod_vvisit_counter mod_vvisit_counter mod_vvisit_counter mod_vvisit_counter mod_vvisit_counter mod_vvisit_counter mod_vvisit_counter

"The Oracle database has provided a secure and stable environment that allows us to store digital copies of land-related documents for the Manikganj district without concern that valuable data will be lost. "-Rafiqul Islam, Project Director, Support to ICT Task Force Programme

"To manage the real estate business and to provide better service to the customer, Oracle’s database and business intelligence solution has facilitated a lot through a premeditated direction for Navana. "-Ezaz Ahmed, Sr. Manager, Accounts Finance and Project Manager, Navana Real Estate Customize ERP System.

"On line 3-tire Architecture including Oracle Application Server 10g & Oracle Database 10g, and business intelligence solution has enabled us to manage our business and service to our customers." -Md. Mustafa Kamal, Manager, IT.

"Oracle’s database and business intelligence solution has enabled us to manage our business and service our customers better while helping us set a strategic direction for Grameenphone." -Syed Zahirul Islam, Manager Head of DW/BI

"We had a requirement for real-time billing, rating and data sharing with our customers and with the government. We found Oracle Communications Billing and Revenue Management was the only solution that was able to deliver all this at an affordable total cost of ownership. Moreover, Oracle captures billing at the BSS layer which is more efficient and several times cheaper than a billing solution used at the network layer. "-said Khandker Md. Nur-a-alam, director, GETCO Telecommunications Limited

“We are already realizing the benefits of Oracle’s E-Business Suite (ERP) implemented by IBCS-PRIMAX, which is ensuring the optimization, Flexibility, which match our needs and standardization of our core financial business processes at such an early stage of implementation ”, stated Mohammed Idris, CFO of PHP Group