ITIL Service Operation
In this course, you will be immersed in the overall concepts, process, policies and methods associated with the service operation phase of the lifecycle. You will focus on service operation purpose, principles, processes, activities, functions, enabling technology and implementation considerations. The course utilizes lecture, exercises and scenario-based exam questions to increase your understanding of the core disciplines of ITIL best practices and position you to successfully complete the associated exam.
ITIL 2011 Foundation
The Foundation level is the entry level qualification which offers you a general awareness of the key elements, concepts and terminology used in the ITIL service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.
After passing the ITIL Foundation training and examination, you can expect to gain a general overview and basic understanding of ITIL.
If you want to progress to the next level within the ITIL qualifications scheme, the ITIL Intermediate level, you need to have first passed the ITIL Foundation qualification.