What it is about:-

In this course, you will be immersed in the overall concepts, process, policies and methods associated with the service operation phase of the lifecycle. You will focus on service operation purpose, principles, processes, activities, functions, enabling technology and implementation considerations. The course utilizes lecture, exercises and scenario-based exam questions to increase your understanding of the core disciplines of ITIL best practices and position you to successfully complete the associated exam.


  • Comprehend Service Operation
  • Comprehend principles of Service Operation
  • Comprehend processes of Service Operation
  • Comprehend activities related to Service Operation technology
  • Comprehend organization of Service Operation
  • Comprehend Technology Considerations
  • Comprehend improvement and implementation of Service Operation
  • Comprehend challenges, critical success risks and factors

Who should attend:-

  • IT Operations Managers
  • Problem Managers
  • Network Support Managers
  • Security Managers
  • Database Administrators
  • Security Administrators
  • Applications Support Managers
  • Service Desk and Incident Managers


Tk. 40,000/-



Nothing from December 4, 2020 to March 3, 2021.

For Further Query Please Contact @ 01713397567-8

Enquiry for ITIL Service Operation course


    For further query please contact @ 01713397567-8
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